Our policies

Menu orders are paid in full at checkout.

Custom orders start with a free quote. Your quote holds your date for 72 hours. A 50% deposit books it, and the balance is due 3 days before your date; we'll email you a link. Custom orders under $100, or booked so close to your date that the balance would already be due, are paid in full.

Your date isn't reserved until your payment or deposit goes through. Deposits are [PLACEHOLDER: owners to decide — non-refundable, or refundable until a set date].

We take cards through Stripe, including Apple Pay and Google Pay. [PLACEHOLDER: owners to confirm — cash or Zelle accepted for balances?]

Life happens. Tell us as early as you can and we'll do our best.

• Cancel [PLACEHOLDER: e.g. 14+ days] before your date: [PLACEHOLDER: e.g. full refund of the balance; deposit kept or moved to a new date].
• Cancel [PLACEHOLDER: e.g. 7–13 days] before: [PLACEHOLDER: e.g. 50% refund, or credit toward a future order].
• Cancel less than [PLACEHOLDER: e.g. 7 days] before: [PLACEHOLDER: e.g. no refund; ingredients are bought and your spot was held].
• Moving your date: one free change with at least [PLACEHOLDER: e.g. 14 days'] notice, to a date we have open.
• Design changes (colors, wording, flavor) are free up to [PLACEHOLDER: e.g. 7 days] before your date. After that we'll do what we can, but it may not be possible.
• If we ever have to cancel, you get a full refund.

Every order is decorated by hand, so it will be close to, but never an exact copy of, an inspiration photo. Colors look different on every screen and in different light, and buttercream shades can vary a little.

We don't copy another baker's work exactly, and we create theme-inspired designs instead of trademarked characters. We'll always stay true to what we agreed on: your colors, theme, size and message. Differences in style or shade aren't a reason for a refund.

We use milk, eggs, wheat, soy, peanuts, tree nuts and sesame in our kitchen, and we have pets. Every product page and every label lists the full ingredients by component and a "Contains" line for the top 9 allergens. We can't guarantee that any item is free from an allergen or from cross-contact, so please check with us before ordering for anyone with a serious allergy.

Pickup in Mesa (address sent after you order). You choose a pickup window at checkout, and we'll send the address and directions with your confirmation.

Running late? Text us. If you miss your window, we'll try to reach you and find a new time the same day. Orders not picked up by [PLACEHOLDER: e.g. the end of the day] are forfeited without a refund; perishable food can't be held or resold.

We deliver to ZIP codes around the East Valley for $25. We hand your order to you, or to whoever's receiving it, in person. We don't leave orders on porches or in coolers, and we don't use delivery apps.

Someone needs to be there during your delivery window. If no one is, we'll call or text; if we can't hand it over, the order comes back with us and [PLACEHOLDER: owners to decide — redelivery fee, or pickup instead].

Cakes arrive fully assembled, boxed and sealed. We can't set up, stack, cut or serve cakes at a venue.

Buttercream and chocolate don't love Arizona summers. Once your order is in your hands, it's in your care, so please:

• Cool your car down before pickup and keep the AC running.
• Carry boxes flat on the floor or in the trunk of an SUV, never on a seat or a lap.
• Make us your last stop and go straight home. Never leave a cake in a parked car, even for a few minutes.
• Refrigerate cakes and cakesicles. Take cakes out about an hour before serving so the buttercream softens.
• Keep cookies and chocolate out of the sun, at room temperature. Don't refrigerate cookies.
• Remove toppers, ribbons, disco balls and other non-edible decorations before cutting.
• If something's wrong with your order, send us a photo within 24 hours. We can't be responsible for damage after handoff.

We love showing off our work, but only with your permission. When you order, you can tick a box to let us share photos of your order. It's unticked unless you choose it.

We never post faces, names or personal messages without asking first, and you can ask us to take down a photo at any time.

Prices are in US dollars and are shown before you pay. Arizona sales tax (transaction privilege tax) is calculated at checkout based on what you order and where it's going: food for home use, food for business events, and stencils are taxed differently. Delivery and shipping fees are shown as their own line.

Menu prices can change, but the price you paid, or the quote you accepted, is the price you pay.